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WordPress support and maintenance services.

We offer both one-time and ongoing WordPress technical support. Never deal with a frustrating WordPress issue alone again.

● WordPress theme and plugin support  

● ​Error and bug fixing  

● ​WordPress migrations  

● ​Malware cleanup and security protection  

See Pricing

1. Request a WordPress Fix

Add your task to our system through our simple process. Our WordPress experts will help you.

2. Instant response

Our average response time is under two minutes. We'll ask if there is any further information we need.

3. Make a coffee

We will work on your website task and let you know once we are complete. You can communicate with us in our purpose built system.

4.9 out of 5 based on  784 reviews

Our customers say    Excellent

Our Pricing Plans

Monthly
Yearly
(Get 15% off)

Essentials Plan

$27/mo

per month per site.

WordPress maintenance

Security & malware protection

Plugin & theme updates

Premium hosting & 24/7 technical support

Website backups

Website monitoring

Content Delivery Network

Staging sites

 Discounted Developer Hours

Speed and image optimization

 ​Malware removal

Priority Response

Subscribe

Advanced Plan

$47/mo

per month per site.

WordPress maintenance

Security & malware protection

Plugin & theme updates

Premium hosting & 24/7 technical support

Website backups

Website monitoring

Content Delivery Network

Staging sites

Discounted Developer Hours

Speed and image optimization

Malware removal

Priority Response

Subscribe

Pro Plan

$97/mo

per month per site.

WordPress maintenance

Security & malware protection

Plugin & theme updates

Premium hosting & 24/7 technical support

Website backups

Website monitoring

Content Delivery Network

Staging sites

Discounted Developer Hours

Speed and image optimization

Malware removal

Priority Response

Subscribe

One-off Task

$147

A single service from our team.

Malware removal

WordPress website migration

Fix a broken website

White screen of death

Contact forms error

 Technical SEO setup

 Image Optimization

 Speed Optimization

Sign Up

Essentials Plan

$275/yr

per year per site.

WordPress maintenance

Security & malware protection

Plugin & theme updates

Premium hosting & 24/7 technical support

Website backups

Website monitoring

Content Delivery Network

Staging sites

Discounted Developer Hours

Speed and image optimization

 Malware removal

 Priority Response

Subscribe

Advanced Plan

$479/yr

per year per site.

WordPress maintenance

Security & malware protection

Plugin & theme updates

Premium hosting & 24/7 technical support

Website backups

Website monitoring

Content Delivery Network

Staging sites

 Discounted Developer Hours

Speed and image optimization

Malware removal

Priority Response

Subscribe

Pro Plan

$989/yr

per year per site.

WordPress maintenance

Security & malware protection

Plugin & theme updates

Premium hosting & 24/7 technical support

Website backups

Website monitoring

Content Delivery Network

Staging sites

Discounted Developer Hours

Speed and image optimization

Malware removal

Priority Response

Subscribe

One-off Task

$147

A single service from our team.

Malware removal

WordPress website migration

Fix a broken website

White screen of death

Contact forms error

 Technical SEO setup

 Image Optimization

 Speed Optimization

Sign Up

Here are some common examples of WordPress tasks we can do for you.

Get Started

  Fix a hacked site

If your site has been defaced by a malicious third party, it is important to not only clean the infection but to stop it from happening again. We'll remove the source of the problem, add some protection to your site, and set you up with our backups to add another line of defence in future.

  ​Proactive Monitoring

Our advanced monitoring system will automatically run checks to ensure sites are working as they should. Should downtime be detected, a task will be auto-generated and an expert will begin investigating the issue immediately. Only available on a maintenance plan.

  ​​Regular Updates

WordPress must be updated along with all plugins and themes. Updates can cause conflicts or errors or may clash with web server settings such as PHP versions. We'll take care of this all for you.

  ​Speed up a WordPress Site

A slow site forces customers elsewhere. There are optimisations we can make that reduce loading times, for example by caching data to stop a site being. This can cut the bounce rate on your website and improves the experience for your visitors.

  ​​WordPress Migration

Need your site moving? We'll handle it for you, ensuring 100% uptime and consistency of data. We can even help you to change DNS and preview your site before it goes live in the new location.

Website Migration Service

Other common requests include

  ​Fix the white screen of death

  ​​Configure a WordPress Plugin

  ​​​Set up DNS Records

  ​​​​Set up website caching

  ​​Fix a WordPress database connection error

  ​​​Contact forms not delivering emails

  ​​​​Fix PHP Errors

  ​​​​​Tweak CSS

Questions? Our sales and support team work 24/7 and are delighted to answer any queries you may have.

Expert developer support

All fixed.net team members have at least three years of experience as developers or hosting technicians. With the range of support we offer, complex tasks are sometimes assigned to specialists.

Because we offer non-stop 24/7 support, we can work on most issues immediately (and continuously) until they are finished.

For more involved tasks which may require ongoing correspondence with you or a third party, we may tie it to one team member to ensure one person works on an issue, or assign it to others if that team member finishes their shift. Our aim is to provide you with the best service we can as a long-term partner.

Track progress online

Our purpose-built task management system, my.fixed.net, lets us handle your requests securely and efficiently. We communicate with you by secure chat thread and automatically monitor your site as soon as you sign up with us. When you hire our WordPress experts, they will keep you updated.

If you give us login information in order to work on your site, it gets encrypted and is only accessible by our staff when working on your task. You can track who has viewed the information and delete it from our system when we're done.

We can also set up and configure website backups, which we take twice a day and scan for potential security issues or unexpected file changes.

Direct Communication

Requesting a fix puts you in direct contact with one of our engineers, through our purpose built secure system.

We don't use contractors or outsource any work. All fixed.net staff are full employees who work in our three offices in London, Bali and Sofia.

Don't worry if you aren't sure if you have the right information for us, or if you struggle to describe your website problem accurately. We'll work with you to gather the data we need and aim to have you sorted as quickly as possible.

You can also reach us via live chat or phone (+15182506393)

Our Promise to you

Every WordPress issue or task we undertake is handled by an experienced WordPress expert, whose main role is to ensure that your issue is sorted efficiently and well and that you are happy with the service you have received.

  • Satisfaction Guaranteed. If you are unhappy with the work we've done, we'll refund you.
  • Quick Response. Most issues are resolved within 2 hours!
  • Diligent Teams. Website support is our only role; it's not a value-added service. It's our only focus.
  • Backups Taken First We'll take backups before starting any work, which means we can roll back at any time should there be any issues.

Task examples

We couldn't possibly categorise every single task we can sort for you, but in general we can do anything that isn't design or development. Ask us if you aren't sure if we can help - either start a chat or call us on +15182506393.

Maintenance fix examples

  Fix a hacked site

If your site has been defaced by a malicious third party, it is important to not only clean the infection but to stop it from happening again. We'll remove the source of the problem, add some protection to your site, and set you up with our backups to add another line of defence in future.

  ​​Fix Connectivity

If you have a timeout, or a slow site, it can be caused by a connection error to a third party site or file. We will identify the issue and provide a workaround or steps you should take.

  ​​​Fix File Uploads

File uploads can either error or silently fail. This is usually a simple fix - either the upload path or folder permissions. Let us get it working as intended.

  ​​Fix Configuration

The WordPress configuration file is the core of your install, setting the main features and linking your site and database together. An error can break, or complicate your website.

  ​​​Fix Mail Delivery Errors

Contact forms can provide basic errors, or simple not deliver mail correctly. By working out the logic of where mail goes and why it might not deliver, we can diagnose the problem and provide a solution.

  ​​​​Fix White Screen of Death

White screens of death are usually caused by php errors or timeout. Our tech team will follow a step-by-step process to identify and fix the offending cause.

for Domain Names

We can work with any domain names and/ or DNS provider, as long as we have the required access. We will of course guide you for any clarifications.

  ​Configure DNS

If you have new records to add, need an external provider setting up, or want to move DNS from one provider to another, let Fixed.net handle this for you. Whether A, CNAME, MX, TXT or any other record type, we will add the record, ensuring that it has propagated to all of your nameservers and that it resolves from various locations. We've got a background in running DNS for hundreds of thousands of domain names.

How We Do It

  ​​​Audit DNS

Have us check over existing configuration and records, flagging any errors. We can also remove superfluous entries, and provide a report summarising your configuration.

  ​​​​Add Cloudflare

Cloudflare is an external DNS provider which can also help protect you from DDOS attacks and malicious users. We will move your DNS to your Cloudflare account and set your domain to route via there.

How to add Cloudflare

  ​​​​​Create an SPF record

An SPF record improves email deliverability, informing mail recipients which mail servers, domains and IP addresses should be legitimately sending mail. We will configure this for you and add the DNS record.

What is an SPF record?